Apple has responded to concerns about overheating issues with the new iPhone 15 models, attributing them to software and app-related bugs. The company has assured users that fixes for these issues are currently in development.
Apple clarified that recent reports of excessive heat in the new iPhones can be attributed to software glitches and app-related problems, assuring customers that solutions are on the way. The company acknowledged that during the initial setup and data restoration process, the device may become warm due to increased background activity caused by a bug in the latest iOS 17 software. Additionally, certain third-party apps have been identified as contributing to system overload, exacerbating the overheating problem. Bloomberg News had previously reported on this issue.
In a statement, Apple stated, “The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity. We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update.”
Apple has been collaborating with the developers responsible for the apps that trigger iPhone overheating, and remedies are currently in progress. The company mentioned specific apps such as Instagram from Meta Platforms Inc., Uber Technologies Inc.’s app, and the game Asphalt 9 as culprits that have caused the device to operate at higher temperatures than usual. Apple noted that Instagram has already taken steps to address the issue with its app as of September 27.
The latest iPhone 15 Pro models boast a titanium frame, a first for iPhones, and an A17 Pro chip with enhanced graphics components for superior gaming performance. Some experts have speculated that these hardware enhancements might have contributed to the overheating problem.
However, Apple has refuted claims that the issue is linked to the hardware of the iPhone 15 Pro lineup, emphasizing that the new design actually improves heat dissipation compared to previous stainless steel models. The company also clarified that the forthcoming software fix will not involve throttling the processor of the latest models.
Apple has assured customers that the overheating problem is not a safety concern and will not have a lasting impact on the performance of the iPhone. The company also stated that USB-C charging, the new standard included with the latest models, is not responsible for the issue. Nonetheless, Apple did acknowledge that using a high-wattage charging adapter, those exceeding 20 watts, could temporarily make iPhones feel warmer than usual.
Numerous users have voiced their complaints on social media and to Apple support about their new iPhone 15 Pro and iPhone 15 Pro Max models feeling excessively hot to the touch. Some users have even shared images of thermometer readings of their iPhones, showing temperatures exceeding 100°F (38°C).
Apple did not specify when the iOS 17 software update would be available or which version it would include. Last week, the company released the first beta version of iOS 17.1 to app developers, with plans for a wider release later in October.